Refunds
All refunds are at the sole description of the store, we will not refund the postage cost unless the item was faulty on delivery and has been reported within 7 days. Under the DSR regulation any items that are returned will be refunded if pre-arranged and authorised, this is subject to a 10% restocking fee.
All items are check prior to dispatch, if an item is damaged upon delivery please contact us within 7 days and we will arrange for a replacement. If an item has developed a fault within 3 months a replacement unit will be issued. This excludes damage caused by user error/accidental or deliberate. We take no responsibility of damage to users equipment or users. All products are used at users own risk and discretion and we take no responsibility for illegal use of the equipment.
All software is purchased as is and without updates. No refunds or returns available on purchase of any software. All replacements are for products purchased directly from us (excluding software) on manufacture faults within 3 months of purchase will be accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at via email.
Need help?
Contact us at support@tek-tronics.co.uk for questions related to refunds and returns.